Warranty Policy
Introducing Our 1-Year Warranty: Your Peace of Mind, Our Commitment
At EVO Pet™ , we understand how important it is to trust the products you choose for your beloved pets. That's why we're proud to introduce our 1-year limited warranty on all electronic devices, ensuring you can enjoy worry-free pet care.
Why We Offer a Warranty
Technology like automatic feeders and water fountains plays a crucial role in your pet's health and happiness. However, even the best products can occasionally experience issues. Our 1-year warranty gives you the confidence to invest in high-quality solutions for your furry friends, knowing we've got your back.
How It Works
Our warranty covers manufacturing defects that occur under normal use and without external damage. If your product develops a problem within 365 days of purchase , simply reach out to our support team, and we'll guide you through the process of resolving the issue.
What’s Covered?
- Manufacturing defects (e.g., electrical malfunctions, material flaws).
- Issues arising from normal use and proper handling.
What’s Not Covered?
- Damage caused by misuse, neglect, improper installation, or unauthorized repairs.
- Problems resulting from accidental damage or normal wear and tear over time.
- Products not returned in their original condition with proof of purchase and original packaging.
Process for Warranty Claims
- Contact Us: Email info@evopet.store with your order number and a detailed description of the issue. Alternatively, use our contact form available on the website.
- Inspection: Our support team will review your case and determine if it qualifies under the warranty.
- Resolution: If approved, we’ll provide either a replacement or repair, depending on the situation.
Key Terms
- The product must be returned in its original condition , including all components, accessories, and original packaging .
- Shipping costs for warranty claims are the responsibility of the customer unless the issue is confirmed as a manufacturing defect.
- Claims must be made within 365 days of purchase.
Additional Notes
- Customers are responsible for shipping costs unless the issue is confirmed as a manufacturing defect.
- If the product is discontinued, we’ll offer a comparable replacement or a refund at our discretion.
Final Thought
Your satisfaction is important to us. We encourage you to thoroughly inspect your order upon arrival and contact us promptly if anything is amiss. Thank you for choosing EVO Pet™ —where evolution meets exceptional pet care.